New Opportunity! Woven Health Collective is a healthcare marketing, strategy, and science communications company, dedicated to revolutionizing healthcare through innovative solutions and collaborative partnerships. Our unwavering commitment to empathy and collaboration ensures that both our team and clients experience a rewarding journey, where innovation not only advances healthcare but also enriches lives.

At Woven Health Collective, you will be empowered to bring your authentic self to work and unlock your full potential. Come join our growing team!

Job Summary

The Senior Account Director II (Digital Focus) develops, maintains, and assesses strategic accounts, building lasting relationships with key clients. With expert knowledge and autonomy, this position leads the most complex engagements, drives growth, and delivers measurable business results through actionable strategies and visionary leadership.

Job Responsibilities and Skills

• Serves as the primary strategic client liaison across digital and omnichannel engagements, leveraging knowledge of core deliverables - such as email, websites, and interactive visual aids, etc. - to align client objectives with agency capabilities.
• Leads development of clear project scopes and translates digital deliverables into confident communication for clients and internal teams.
• Partners with digital strategy and omnichannel leads to shape program recommendations, ensuring client-facing proposals accurately reflect the strategic rationale of digital initiatives.
• Provides senior-level oversight to account teams, holding teams accountable to quality, compliance, and milestone adherence across pharmaceutical marketing programs.
• Stays current with the evolving AI and digital tool landscape and encourages their appropriate use within account workflows to drive efficiency.
• Possesses foundational understanding of digital media planning and buying to provide informed oversight of external media partners.
• Gather, analyze, and synthesize information from clients, partners, and market data to guide advanced decision-making and innovative solutions.
• Craft, drive, and implement targeted strategies and account plans tailored to specific client objectives, leveraging both internal resources and external factors.
• Lead high-level new business pitches, oversee client onboarding, and design sales programs to meet ambitious revenue and growth targets.
• Maintain proactive communication with clients throughout all phases of engagement, ensuring satisfaction, transparency, and continuous improvement.
• Address the most complex business challenges, independently making sound recommendations and referring only critical issues to senior leadership.
• Generate business development opportunities by growing existing accounts and acquiring new clients, consistently exceeding key performance indicators.
• Oversee account financials, budgets, and reporting for multiple complex accounts at the division or national level, focusing on profitability and retention.
• Foster a collaborative, high-performance team culture and lead change management initiatives as necessary.

Minimum Qualifications

• Bachelor's degree in business, marketing, communications, or related field required, advanced degree preferred.
• Typically requires 6 or more years of progressive, relevant experience managing division or national-level accounts and leading account teams.
• Demonstrated expertise in account management, sales program development, and strategic client relationship management.
• Strong customer/client orientation and ability to build trust at executive levels.
• Advanced oral and written communication, negotiation, and presentation skills.
• Proven leadership, originality, and problem-solving abilities in challenging environments.
• Account management skills and strategic vision for client business growth.
• Self-motivation and ability to work with a high degree of autonomy.

Disclaimer

Woven Health Collective provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.