Step into the front lines of healthcare support as a Patient Care Technician where compassion meets precision. In this dynamic role, you'll be the trusted voice for patients, providers, and healthcare partners-helping them navigate prescriptions with confidence and care.

Whether you're answering questions, solving problems, or coordinating with pharmacists, you'll play a vital role in delivering life-enhancing medication services. This is your chance to build a career that blends customer service, healthcare operations, and regulatory knowledge-all in a supportive, fast-paced environment.

This is a Full-Time, On-site role.

What You'll Do

• Be the First Point of Contact: Answer and triage incoming calls from patients, prescribers, and clinics with empathy and accuracy.
• Process & Verify Orders: Collect key details like drug, dose, allergies, and special instructions to ensure safe, timely prescriptions.
• Set Clear Expectations: Provide ready-by/ship-by estimates based on production timelines.
• Resolve or Route Inquiries: Address non-clinical questions (status, payments, logistics), and escalate clinical matters to pharmacists.
• Manage Refills & Renewals: Coordinate with providers and ensure prescription accuracy and completeness.
• Process Payments: Securely manage credit card entries and communicate cost expectations.
• Coordinate Pickup or Delivery: Arrange shipping (including cold-chain), and confirm patient roles in the process.
• Communicate Delays Proactively: Notify patients of backorders, holds, or exceptions before they escalate.
• Protect Privacy & Accuracy: Document every interaction per HIPAA and SOP standards-protecting patient information at every step.
• Meet Performance Goals: Deliver excellent service while meeting call center KPIs like average handle time and first-call resolution.
• Role Rotation: Additionally, this role will regularly rotate across various pharmacy functions, including dispensing, shipping, and front-end customer engagement.

Requirements

Required:

• High school diploma or equivalent.
• Active and current Pharmacy Technician registration in South Carolina.
• At least 1 year of pharmacy technician or high-volume call center/customer service experience.
• Strong communication skills, both verbal and written.
• Ability to multitask, problem-solve, and remain calm in a fast-paced environment.
• Proficiency with pharmacy software, Slack, and multiline phone systems.

Preferred:

• National Pharmacy Technician Certification (CPhT).
• Prior experience in a healthcare call center or mail-order pharmacy setting.
• Bilingual skills (e.g., English/Spanish).