BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io.

ROLE OVERVIEW

Reporting to the Site Director, the Operations Lead at BioLabs New Haven will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Greater Boston ecosystem.

RESPONSIBILITIES

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience

• Oversee new member onboarding, including orientation and integration into the BioLabs community

• Manage front desk reception and serve as the primary contact for members and visitors

• Maintain accurate site databases, contact directories, and mailing lists
• Curate and manage café and food service offerings within budget

• Develop and manage site communications, including newsletters, brochures, and social media content

• Produce marketing materials that can be utilized across channels

• Plan, market, budget, and host internal and external events, including sponsor and community programs

• Support shipping and receiving, vendor management, and special projects as needed

• Partner with Operations teams across the BioLabs network to standardize systems and processes

• Perform other duties as assigned

QUALIFICATIONS

• Bachelor's degree

• 2+ years of experience in a professional work environment

• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus

• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

• Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor

• Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects

• Excellent written and verbal communication skills

• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus

• Willingness to attend after-hours events

• Ability to lift and carry a minimum of 25 pounds and stand for extended periods

• Willingness to travel domestically as required

BioLabs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.