Description

The Operations and Sales Analyst (OSA) plays a critical role in driving business efficiency and revenue performance by transforming data into actionable insights. This role partners cross-functionally across Sales, Marketing, Clinical Services, Laboratory Operations, Pathology Operations, Procurement, and Finance to forecast performance, analyze trends, and support strategic and operational decision-making.

The OSA is responsible for the end-to-end management of data content, collection, validation, visualization, forecasting, and reporting. This includes developing dashboards and analytical tools that support leadership decision-making, ensuring data integrity, and translating insights into clear, practical recommendations that improve workflows, scalability and sustainable growth.

What you'll be doing...

Data Analysis & Reporting:

• Collect, analyze, and interpret commercial and operational data using appropriate analytical and statistical techniques.
• Identify trends, risks, and opportunities; define and monitor key performance indicators (KPIs) to measure performance
• Develop and maintain interactive dashboards, reports, and visualizations to support recurring and ad hoc business decisions across operations.
• Translate complex datasets into clear, actionable insights for executive and cross-functional stakeholders.
• Present findings and recommendations to leadership teams.

Systems & Data Integrity Support:

• Partner with IT and other cross-functional stakeholders to recommend and support system, process and reporting enhancements
• Conduct data validation and peer reviews to ensure accuracy, completeness, and consistency across all analytics outputs

Forecasting & Strategy Support

• Collaborate with leadership to develop sales forecasts and procurement forecasts
• Support sales compensation planning and broader commercial and operational strategic planning initiatives
• Provide data-driven recommendations to sales, marketing, clinical services, and operations leadership

Cross-Functional Collaboration:

• Partner with Sales, Marketing, Clinical Services, Finance, Operations, Quality, Procurement, and process engineering teams
• Translate business questions into structured analytical plans and convert insights into operational execution

Technology & Tools:

• Collaborate with IT and other stakeholders to evaluate, implement, and optimize commercial and operations technology stack and analytics workflows in support of business goals

Performance Monitoring:

• Track and analyze operational KPIs to assess performance and evaluate the effectiveness of implemented initiatives
• Track and monitor marketing-generated leads, qualified leads, and attribution to evaluate campaign effectiveness

What you'll need...

Required:

• 5-7 years of experience in data analysis, business intelligence, lab operations analytics, sales operations, commercial analytics or a similar role
• Proficiency with analytical and reporting tools such as Tableau, One Model, advanced Excel (pivot tables, macros), SQL, SQL Server Management Studio (SSMS), R, Python, or similar platforms.
• Experience defining, structuring, and documenting data for diverse audiences
• Ability to translate business needs into meaningful, actionable data solutions

Preferred:

• Familiarity with core business functions and workflows, including customer lifecycle, laboratory processes, and go-to-market operations
• Strong analytical, problem-solving, critical thinking, and statistical modeling skills
• Excellent communication, presentation, and stakeholder management abilities
• Demonstrates adaptability, welcomes feedback, and remains comfortable working in an environment that requires rapid iteration.
• Collaborative mindset with the ability to work effectively across cross-functional teams
• Proven ability to manage multiple priorities in a fast-paced environment
• High attention to detail, strong organizational skills, and comfort working in a regulated and evolving environment
• Demonstrated commitment to confidentiality and responsible data stewardship
• Experience working with CRM systems (Salesforce or similar)

Education, Certifications, and Licensures

Bachelor's degree in Business Analytics, Statistics, Mathematics, or a related field

Other:

• Ability to use standard office equipment, including copiers, scanners and PDF tools.
• Ability to sit or stand for extended periods.
• Ability to perform repetitive motions.
• Ability to lift up to 25 pounds.
• This job will be expected to work onsite at CND's Scottsdale, AZ headquarters 4-5 days/week.