Make a difference behind the scenes in keeping pharmacy operations running smoothly!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Key Account Manager, Chains to partner with existing pharmacy clients and provide superior customer service to our Chain accounts. This is a hands-on role responsible for ensuring open tickets are addressed and updates are communicated back to the pharmacy in a timely manner.

Please note:

• This position does not involve sales or cold calling
• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You'll Do:

• Operate as the point of contact for any and all matters specific to Chain locations
• Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
• Ensure the timely and successful delivery of solutions to clients' unique needs such as configuring and customization of Liberty's software
• Work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
• Communicate clearly with clients about status of purchases, trouble tickets, and requests
• Assist with high severity requests or issue escalations as needed
• Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client's unique needs
• Provide web-based training of Liberty's pharmacy software
• Become an expert on Liberty's software in order to answer questions and guide clients in best practices for their specific needs
• Coordinate with the Pharmacy Success Manager, Chains, to ensure a smooth onboarding experience
• Assist in other areas as needed

Qualifications:

• 2+ years' experience in account management
• Professional and friendly demeanor is a must
• Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening and critical thinking skills
• Certified pharmacy technician (CPhT) certification a plus

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

Provide great support! Build strong relationships! Apply today!