Job Summary

As an Associate Field Services Engineer, you will be responsible for providing support in the installation, moves, additions and changes of technology hardware in retail locations. This includes, but is not limited to, on-site and remote support for retail stores. You will also be responsible for working with Team Members to ensure technology hardware/software strategies are documented and implemented.

CANDIDATES MAY BE BASED IN OHIO OR PA - MUST BE WILLING TO TRAVEL EXTENSIVELY ACROSS ALL GIANT EAGLE STORES

Job Description

• Experience Required: 1 to 3 years relevant field technical support;
• Experience managing small to medium projects, ability to handle multiple tasks simultaneously with little oversight and have demonstrated time management skills
• Experience Desired: Basic understanding of software installation and configuration.;
• Retail industry experience an asset
• Education Desired: Associates Degree
• Lifting Requirement: Up to 100 pounds
• Travel Required: Regional - Daily, More than 50%; Regional - Overnight, More than 50%

Job Responsibilities

• Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
• Attend project meetings with IS project managers, Aetos project managers and application managers and provide statuses on Field Service activity.
• Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
• Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
• Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
• Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
• Maintain current knowledge of trends and developments related to technology hardware and software.
• Participate in the evaluation of personal computers, printing, mobile computing and audio-visual hardware to determine efficiency and effectiveness.
• Assist in evaluating and determining hardware and software configuration standards for the company.
• Prevent unauthorized access to information, assets or restricted areas and report any attempts.